Q & A
About rental flow
Q: How long is the rental period?？
A It will be 3 nights and 4 days from the day the product arrives.す。
Q Please tell me how to returnい。
A We have enclosed a return slip, so please put it in the container when you arrive and pack it, and return it from the nearest Yamato Transport office or convenience store.ください。
Q Can I make a reservation?か？
A It is possible from 2 months ago Please select from the calendar on the product selection screenさい。
Q When is the return date?か？
A It will be 3 nights and 4 days counting from the day the product arrives. Please leave it at the courier convenience store during the 4th day.ださい。
Q Can I extend it while using it?か？
A Yes, you will be charged for each extension of the day. Please contact us and add the extension option to your shopping cart to settle the payment as soon as possible.ください。
Q Is there a return fee?か？
A No We will put in a payment slip with free shipping, so please paste it on your luggage and return it.ください。
Q Can I cancel?か？
A If you cancel up to 4 days before the reservation date, you will be eligible for a full refund. Please note that you cannot cancel after that.さい。
Q Is it possible to specify the receiving time?か？
A Yes, please specify according to the Yamato Transport time zone delivery service Please note that some time zones may not be specified depending on the transportation distance.ください。
About the product
Q What is the product rank?か？
A We will send you pearls carefully selected by Uwajima aquaculture companies. All products will have a pearl identification certificate that exceeds a certain standard.なります。
Q Are there only 3 types of products?か？
A Yes You can also choose earrings or earrings set as an optionます。
Q Is the necklace a thread set or a wire set?すか？
A All our necklaces are made of threadす。
Q Please tell me the material of the metal fittingsい。
A necklace will be SV925 with rhodium plating. For pierced earrings, it will be K14WG white gold. If you are allergic, please feel free to contact us as we also have titanium products.合わせください。
About payment method
Q Is payment only prepaid?か？
A Yes We accept credit cards or some electronic moneyります。
Q Please tell me the refund targetい。
A or less will be refundableす。
・If there is a clear damage defect when opening the product合
・Delayed arrival due to our negligenceれ
・Cancellation up to 4 days before the reservation date
※If you are absent, you will not be eligible for a refund, so please ask the courier to redeliver it yourself.い。
About options
Q I don't know the length that suits meん。
A Please prepare a simple string, wrap it around your neck and measure the length. As a standard, order from the position of the collarbone to one finger.下さい。
Q Can I choose earrings and earrings?か？
A: Yes Earrings Please select from the options screenさい。
Q Is the price of earrings the same?すか。
A Yes, we will offer it at the same priceます。
Q I lost it What should I do?すか？
A If you lose the product, we will charge half the price of the product. We will send you an invoice, so please contact us and settle the payment. If you attach the warranty option, it will be covered by the warranty, so within the rental period Please file a loss report at the nearest police station and send a copy of the photo by email or fax. In that case, there is no cost.合費用はかかりません。
※Product retail price 7.58.0 Necklace 200,000 yen 8.08.5 Necklace 240,000 8.59.0 Necklace 280,000 Earrings or pierced earrings set will be the above price 1.2 Additional tax will be charged。(別途税金がかかります)
※If you find the item, please return it immediately. In that case, the paid clearing fee will be refunded.ます。
Please note that we are not responsible for any rewards to the founders.
Q I lost one of my earrings or earringsた。
A The price will be the same as above. Please return the other product and settle the payment. Example 7.5 Necklace Earrings Set Earrings If you lose one of them, the difference between the necklace and the earrings is 40,000. I will charge youご請求させていただきます。
Other
Q I'm curious about the product, so I'd like to purchase it. What should I do?すか？
A You can purchase unused products of the same level. We will send you a link, so please return the rental product once and settle according to the link.たします。